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Refund & Cancellation Policy
Last updated: June 2026 · Version 1.1
Summary: Full refund if Creator fails to deliver. No refund after Brand approves content. The platform commission (12%–20% by plan) is non-refundable after campaign starts. Disputes must be raised within 48 hours. Refund processing takes up to 10 business days.
Quick Reference — Cancellation Matrix
| Scenario | Brand Cancels | Creator Cancels |
|---|---|---|
| Before acceptance | Full refund | No penalty |
| After acceptance, before submission | Refund minus ₹500 fee | Brand gets full refund |
| After content submitted | Not allowed | Not allowed |
| After approval | Not allowed | Not allowed |
1. Refunds from Secure Payment Holding via Razorpay
• Full Refund: Granted if the Creator fails to submit content by the deadline, or if the Creator withdraws before submission.
• No Refund: No refund is possible after the Brand approves the content, nor is the platform commission (12%–20% per the selected plan) refundable after the campaign starts.
• Partial Refund: Granted if the Creator delivers only partial deliverables (e.g., 1 out of 2 requested videos).
2. Cancellation Matrices
2.1. Cancellation By Brand
• Before Creator accepts: Full refund of the amount in secure payment holding via Razorpay.
• After Creator accepts but before submission: A ₹500 cancellation fee is deducted, and the remainder is refunded to the Brand.
• After content is submitted: No cancellation allowed.
• After approval: No cancellation allowed.
2.2. Cancellation By Creator
• Before accepting application: No penalty.
• After accepting, before submission: Brand receives a full refund.
• After submission: No cancellation allowed. Repeated cancellations lead to account suspension.
3. Dispute Refunds and Timelines
Disputes: Must be raised within 48 hours of submission. The Platform reviews the brief against the submission within 7 business days. The Platform's decision is final. If found in the Brand's favor, the Creator's payment is withheld. If found in the Creator's favor, the Brand gets no refund.
Timeline: Approved refunds are processed internally in 5–7 business days. Razorpay processing time requires an additional 2–3 days. Total timeline is up to 10 business days. The Platform is not liable for Razorpay-induced delays.